ISO 20000-1:2018 Certificate

ISO/IEC 20000, the international standard for service management, is the first formal worldwide standard, specifically aimed at Information Technology Service Management industries. ISO/IEC 20000 is likely to become a basic business requirement, in the same way as ISO 9001

ISO/IEC 20000-1:2011 can be used by:

An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled.

An organization that requires a consistent approach by all its service providers, including those in a supply chain.

A service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements.

A service provider to monitor, measure and review its service management processes and services.

A service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS.

An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.